Report an Issue

If we are managing your property, we will be your main point of contact for any issues you may have. In the case of emergencies that may fall outside of our remit please note the following:

All maintenance must be reported via our Maintenance Report Form at the bottom of this page. We aim to complete all maintenance requests in line with our response times listed below. However please note that reporting your maintenance issue through another channel may lead to delays.

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Preferred Contact

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First Name *

Surname *

E-Mail Address *

Phone No. *

Address *

What is the problem?

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Sold and Let

Fees

Permitted Payments Information

Refundable Holding deposit Capped at 1 weeks rent

Security Deposit - Capped at 5 weeks rent for annual rental under £50,000, or 6 weeks rent for annual rental over £50,000

Rent - The agreed monthly rent

Changes to tenancy - Capped at £50 inc VAT

Early termination charge - Not exceeding the landlord’s financial losses

Late payment of rent - Interest of 3% above BoE base rate for each day the rent is late, once it is 14 days overdue

Replacement keys - Reasonable costs or give the tenant the option to purchase themselves

Utilities, council tax, communication services, TV Licence etc - Tenants own responsibility unless otherwise stated in contract

Client Money Protection Scheme Membership details - Money Shield : 60035288

Property Redress Scheme Membership details - The Property Ombudsman Ref: 09047093